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There’s a key tool every company needs if they want to create an exceptional customer experience. What is this must-have tool? A customer su

I’m going to share a secret with you that I’ve learned after spending several decades in customer success. Here it is: if you understand you

One of your most important responsibilities as a customer success professional is eliminating churn and retaining customers.

In order to grow and scale your company effectively, you need to approach customer success in an organized, efficient way.

Over the past several decades, I’ve been fortunate enough to be involved with some very successful companies. One of the most important thin