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There’s a key tool every company needs if they want to create an exceptional customer experience. What is this must-have tool? A customer su

I’m going to share a secret with you that I’ve learned after spending several decades in customer success. Here it is: if you understand you

One of your most important responsibilities as a customer success professional is eliminating churn and retaining customers.

In order to grow and scale your company effectively, you need to approach customer success in an organized, efficient way.